"End of shift, complex insurance denial — Jamie stayed past close, called the prescribing doctor, found a manufacturer coupon, and walked the patient through the new dosage before handing off."
JW
PharmD Jamie Whitford · Lead Pharmacist
Store #1423 — Manhattan, NY · from Simon Lee, Customer
2
RH
Tech Renee Hall · 2h
This is exactly the kind of follow-through we talk about in huddle. Proud to be on Jamie's team.
The team caught a serious interaction with my new prescription and called my doctor before filling. Calm, kind, and incredibly thorough. Thank you CVS!
RO
QUONN ROBERTSONSTORE #0884 — DETROIT, MI
FROM MARISOL P.· ExtraCare
Today
Quonn at the front register was so patient walking me through my ExtraCare rewards and even found a coupon I'd missed. Thanks so much Q, we appreciate you!
WA
ARMANI WATTSMINUTECLINIC — LOS ANGELES, CA
FROM JANET SALINAS VASQUEZ· Visit #2210
Today
Armani is awesome — friendly and professional. She treated our family with so much care during a late-night MinuteClinic visit. The kids still talk about the sticker.